Terms & Conditions of the SilentCall Service

1. Introduction and about us

1. These Terms and Conditions ("Terms") govern the supply of the SilentCall service ("Service") by us to the Customer. They set out how the contract between the Provider and the Customer is formed and ended, the rights and obligations of each party, and how to make a complaint.
2. The Service is provided by AI WORD sp. z o.o., a limited liability company incorporated in Poland (KRS 0000879290, NIP 9662146291, REGON 387966240), registered office at Żurawia 71, 15-540 Białystok, Poland ("we", "us", "our" or the "Provider").
3. The Customer can contact the Provider by email at [email protected] or by post at the registered office above.
4. These Terms are available on silentcall.me in a form that can be saved, stored and printed. The Customer should read them before placing an order; by accepting them the Customer agrees to be bound by them.
5. These Terms are governed by Polish law (see clause 17), in particular the Polish Civil Code, the Act of 30 May 2014 on Consumer Rights (ustawa o prawach konsumenta) and the Act of 18 July 2002 on Providing Services by Electronic Means (ustawa o świadczeniu usług drogą elektroniczną). Nothing in these Terms affects the Customer’s mandatory rights as a consumer.

2. Definitions

In these Terms:

1. Service / SilentCall — the service supplied electronically, consisting of giving the Customer a dedicated telephone number that works like an answering machine: it answers an incoming call, validates (identifies) the caller’s number and records the call for no longer than 5 (five) minutes and, if the Customer configures it, makes the recording available through a unique link (token) and sends an SMS to the phone numbers the Customer chooses to tell them a recording is ready;
2. Customer — a natural person, a legal person or an organisational unit with legal capacity that enters into, or intends to enter into, a Contract with the Provider;
3. Consumer — a Customer who is a natural person entering into a Contract for purposes not directly related to their business or profession, and — to the extent provided by law — a natural person entering into a Contract directly related to their business where it is not of a professional character for that person (an "entrepreneur with consumer rights");
4. Contract — the contract for the supply of the Service between the Customer and the Provider on these Terms;
5. Account — the Customer’s individual profile in the service, allowing use of the Service, including access to call history and recordings and to configure settings;
6. Dedicated Number — the telephone number made available to the Customer under the Service, to which calls subject to recording may be made;
7. Recording — the audio recording of an incoming call to the Dedicated Number captured by the Service;
8. Unique Link (Token) — an automatically generated, one-time or time-limited link giving access to a Recording for a set period;
9. Notified Number — a phone number the Customer specifies (up to 3) to which an SMS is sent telling the recipient that a Recording is available;
10. Price List — the schedule of charges for the Service, published on silentcall.me, which may vary by plan, promotions, discounts and by country or region.

3. The Service

1. SilentCall is an answering-machine-type service. The Dedicated Number answers an incoming call, validates (identifies) the caller’s number, and records the call for no longer than 5 (five) minutes.
2. If the Customer configures the Service to do so, after the recording ends the Service makes the Recording available through a Unique Link and sends an SMS about the Recording to the Notified Numbers the Customer has chosen (up to 3).
3. A Recording is available only to the Customer and to the people the Customer chooses to share the Unique Link with. The Provider does not make Recordings available to third parties on its own initiative.
4. The Service is not a help, emergency, intervention, personal-protection, monitoring or emergency-notification service. It does not provide or replace contact with the emergency services (112 or the local emergency number) or any other authority. See clause 8.

4. Technical nature of the Service and availability

1. The Service is supplied as software as a service (SaaS) and needs access to the internet and to mobile operators’ networks to work. It relies on cloud infrastructure and third parties’ connections.
2. The Customer acknowledges that, because the Service depends on the internet and operator networks, there may be occasional unavailability, delays, interruptions or limitations, including in answering calls, recording, generating the Unique Link or sending SMS messages.
3. The Provider supplies the Service with due care and takes reasonable steps to keep it running properly, but does not guarantee that it will be uninterrupted or error-free. The Provider may carry out maintenance and, where possible, will give advance notice.
4. Minimum requirements to use the Service: an active phone number, a device with internet access, an up-to-date web browser, and the ability to receive SMS messages on the Notified Numbers.

5. Forming the Contract and the Account

1. The Contract is formed when the Customer registers an Account, accepts these Terms, configures the Service and makes payment in accordance with the Price List, unless the chosen plan includes a free or trial period.
2. Accepting these Terms is voluntary but necessary to form the Contract and use the Service.
3. The Customer must give information that is true, current and complete, and keep it up to date. The Customer is responsible for keeping the Account login details confidential.
4. The Contract is formed when the Service is activated after the conditions in clause 5.1 are met. The Provider confirms the Contract on a durable medium (for example, by email).

6. What the subscription includes

Within a paid subscription the Customer is entitled to:

1. access to the individual profile (Account) with call history;
2. storage of Recordings for up to 30 (thirty) days from the day they are captured, after which a Recording may be deleted automatically;
3. deletion of a Recording on request, at any time, through the Account;
4. making calls to the Dedicated Number, each of which is recorded for no longer than 5 (five) minutes;
5. configuring up to 3 (three) Notified Numbers, to which an SMS is sent to say a Recording is available;
6. sharing a Recording through a Unique Link for the period set in the Service settings.

The scope, limits and parameters of the Service (including storage time, number of Notified Numbers and link-sharing period) may depend on the chosen plan and the Price List published on silentcall.me.

7. The Customer’s obligations and lawful use of the Service

1. The Customer may set up the Service only for a telephone number that the Customer owns or is lawfully entitled to use. The Customer is solely responsible for ensuring that calls to the Dedicated Number are made only by the Customer, and that use of the Service complies with the law.
2. Warning — recording other people. Recording another person without their knowledge may breach these Terms and may be unlawful. The Customer is solely responsible for what is recorded and for how Recordings are used. SilentCall is designed to help the Customer record the Customer’s own voice and immediate surroundings in situations where the Customer feels unsafe — not to monitor, spy on, or act against the privacy of other people. The Provider grants the Customer no authorisation to record any third party without a lawful basis; as the person who decides the purposes and means of recording, the Customer is solely responsible for ensuring that the recording, and any further use or sharing of Recordings, complies with all applicable law.
3. In particular, the Customer undertakes to comply with data protection law (the GDPR — Regulation (EU) 2016/679 and the Polish Act on the Protection of Personal Data), the law protecting personal rights (dobra osobiste — Articles 23 and 24 of the Polish Civil Code), and the Polish Criminal Code (including Article 267), and to obtain any consent or other lawful basis required to record and to further use and share Recordings.
4. The Customer is solely responsible for how Recordings are used, including sharing them through the Unique Link and choosing the Notified Numbers. The Customer confirms that the Customer is entitled to provide the phone numbers of the people who are to receive an SMS notification.
5. In respect of the personal data of third parties contained in Recordings and in the Notified Numbers, the Customer is the controller of that data, and the Provider processes it only on the Customer’s behalf as processor, on the terms of clause 12 and of any separate data processing agreement where one is required (Article 28 GDPR).
6. The Customer must not use the Service for any unlawful purpose, including harassment, threats, blackmail, or infringing the privacy, reputation or other rights of any person. Breach of this clause may lead to suspension or termination under clause 14.
7. To the fullest extent permitted by law, the Customer agrees to compensate the Provider for loss and reasonable costs, including third-party claims, arising from the Customer’s use of the Service in breach of the law or these Terms. This clause does not apply to a Consumer to the extent it would be contrary to mandatory consumer-protection law, and does not limit the Customer’s statutory rights as a Consumer.

8. The Service is not an emergency or help service

1. The Service is technical in nature (an answering machine that records calls). It is not a help, support, intervention, personal-protection, monitoring, surveillance or emergency-notification service.
2. The Provider does not check, listen to or verify the content of Recordings and takes no action based on them. A Recording is intended only for use by the Customer and by the people the Customer chooses to share the Unique Link with, for the period set in the Service.
3. Validation of the caller’s number is technical (number identification) and does not confirm the identity of the person calling.
4. Sending an SMS to the Notified Numbers is only information that a Recording is available; it is not a call for help, an alarm, or a notification to any authority or emergency service.

9. Prices and payment

1. The Service is paid for in accordance with the Price List in force at the time of purchase, published on silentcall.me. The Provider may offer a free or trial period (see clause 10).
2. Prices depend on the current offer and may vary by plan, by promotions and discounts, and by country or region. Prices shown to Consumers include VAT where it applies, in the currency indicated.
3. Payment is taken in accordance with the plan chosen at checkout. Payment methods and any auto-renewal terms are set out during purchase.
4. The Provider is not responsible for additional charges made by the Customer’s mobile operator or the caller’s operator, including domestic and international call charges, roaming and data charges. These are set by the relevant operator and are outside the Provider’s control.
5. A change to the Price List does not affect the price of any Service already paid for in the current billing period. Changes to these Terms are dealt with in clause 16.

10. Free trial and the right to cancel (Consumers)

1. The Service includes a 14 (fourteen) day free trial starting on the day the Contract is concluded. During the free trial the Customer may cancel the Contract at any time, without giving a reason and at no cost; no charge is made for the trial period, and any payment already taken for it is refunded.
2. To cancel during the free trial, the Customer sends a clear statement by email to [email protected]. The Customer may use the model form in Schedule 1, but is not obliged to.
3. To meet the deadline it is enough to send the statement before the free trial ends. The Provider acknowledges receipt of a cancellation on a durable medium.
4. Any payment to be refunded is returned promptly, and no later than 14 days, using the same means of payment the Customer used, unless the Customer agrees otherwise; the Customer incurs no fee for the refund.
5. If the Customer does not cancel during the free trial, the paid subscription begins at the end of the trial and is charged according to the Price List published on silentcall.me. The Customer may still end the subscription under clause 14.
6. The free trial does not limit any mandatory statutory rights the Customer has as a Consumer, including the statutory right of withdrawal from a distance contract; the free trial is intended to allow cancellation at no cost within a period at least equal to the statutory withdrawal period.

11. The Provider’s responsibility

1. The Provider supplies the Service with due care, in accordance with these Terms and applicable law.
2. The Provider does not exclude or limit its liability where this would be contrary to mandatory law, including liability for harm caused intentionally and liability that cannot be excluded under mandatory consumer-protection law.
3. Subject to clause 11.2, the Provider is not responsible for:
   1. additional operator charges (clause 9.4);
   2. the availability, coverage or quality of telecoms networks and the internet at the place from which the Customer or the caller makes a call;
   3. unavailability, delays or interruptions caused by matters outside the Provider’s control, including third parties’ networks and infrastructure or events of force majeure;
   4. the consequences of using the Service unlawfully or in breach of these Terms, including the content and use of Recordings by the Customer;
   5. the consequences of treating the Service as a help or emergency service, contrary to clause 8.
4. For a Customer who is not a Consumer (business customers), the Provider’s total liability under the Contract is limited to the fees paid by that Customer in the 12 months before the event giving rise to the liability, and liability for lost profits and indirect or consequential loss is excluded, to the fullest extent permitted by law. These limits do not apply to Consumers.
5. Nothing in these Terms excludes or limits liability to a Consumer to an extent that would be contrary to mandatory law.

12. Data protection (GDPR)

1. The Provider is the controller of the Customer’s personal data for the purpose of forming and performing the Contract. Full information — the purposes, legal bases, retention periods and data-subject rights — is in the Privacy Policy at silentcall.me/en/privacy.
2. For personal data of third parties captured in Recordings and in the Notified Numbers, the Customer is the controller and the Provider processes that data as processor, only to provide the Service and on the Customer’s instructions. Where required, this processing is governed by a separate data processing agreement (Article 28 GDPR).
3. As controller of third-party data, the Customer is responsible for having a lawful basis for processing and for meeting information duties and the rights of data subjects in respect of Recordings and Notified Numbers.
4. Data protection contact: [email protected].

13. Complaints

1. The Customer can make a complaint about the Service by email to [email protected] or by post to the registered office above.
2. A complaint should include details for contacting the Customer, a description of the problem and, where possible, when and how it arose and how the Customer would like it resolved.
3. The Provider deals with complaints promptly and no later than 14 (fourteen) days after receiving them, informing the Customer of the outcome on a durable medium. Failure to reply within that period means the Consumer’s complaint is deemed upheld.

14. Duration and ending the Contract

1. The Contract is for the period shown when the Customer chooses the plan, as published on silentcall.me. Renewal terms are set out during purchase.
2. After the Service is activated and paid for, the Customer may end the Contract at any time with effect from the end of the paid billing period, through the Account or by contacting the Provider; this is separate from the free trial and right to cancel under clause 10.
3. The Provider may suspend or end the Contract for good reason, in particular where the Service is used unlawfully or in breach of these Terms, after asking the Customer to stop the breach where practicable, unless immediate action is needed. Any termination affecting a Consumer is without prejudice to the Consumer’s rights.
4. When the Contract ends, access to the Account and Recordings is switched off, and data is deleted or anonymised in line with the Privacy Policy and the law, except data the Provider is required or entitled to keep.

15. Complaints escalation and dispute resolution

1. The Provider does not participate in, and is not obliged to use, any specific alternative dispute resolution (ADR) scheme. If a complaint cannot be resolved through the Provider’s complaints process, a Consumer may use the options below.
2. A Consumer may seek help from the municipal or district consumer ombudsman (powiatowy / miejski rzecznik konsumentów), from the Provincial Inspectorate of the Trade Inspection (WIIH) — including mediation or the permanent consumer arbitration court — and from consumer organisations. Information is also available from the President of the Office of Competition and Consumer Protection (UOKiK, uokik.gov.pl). For cross-border matters a Consumer may contact the European Consumer Centre (ECC).
3. The European Commission’s Online Dispute Resolution (ODR) platform closed on 20 July 2025 and is no longer an available route.
4. None of the above affects the Customer’s right to bring court proceedings.

16. Changes to these Terms

1. The Provider may change these Terms for good reasons, such as changes in the law, changes to the scope or way the Service is provided, security or technical reasons, organisational changes, or to clarify a term.
2. The Provider will tell Account holders on a durable medium (for example, by email) and by publishing the change on the website, at least 14 days in advance. The change takes effect on the date stated in the notice.
3. If the Customer does not accept a change, the Customer may end the Contract before the change takes effect. Contracts formed before a change stay on the previous Terms until the end of the paid period, unless mandatory law requires otherwise.

17. Governing law and other important terms

1. The Service is provided from Poland. These Terms, and any dispute or claim arising out of or in connection with them, are governed by Polish law. If the Customer is a Consumer resident outside Poland, the Customer keeps the benefit of any mandatory consumer protections of the law of the Customer’s country of residence.
2. Disputes are subject to the Polish courts. For a Customer who is not a Consumer, the court competent for the Provider’s registered office has exclusive jurisdiction. A Consumer may also bring proceedings in, and may only be sued in, the courts of the Consumer’s country of residence where mandatory law so provides.
3. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in force; the invalid provision is replaced by the applicable law.
4. These Terms take effect from 20.07.2026.